Frequently Asked Questions
Everything you need to know about our handcrafted leather goods.
What kind of leather is used in Jack Georges products?
We use only the finest full-grain and top-grain leathers, including our signature American Steerhide, hand-stained vegetable tanned leathers, and scratch-resistant cross-grain textures.
Do your products come with a warranty?
Yes, we offer a limited lifetime warranty on all our leather goods, covering defects in materials and craftsmanship to ensure your investment lasts for years to come.
How long does shipping take within the United States?
Standard ground shipping typically takes 3 to 7 business days. We also offer expedited shipping options at checkout for those who need their items sooner.
What is your return policy?
We accept returns of unused, brand-new items within 30 days of purchase. Items must be in their original packaging with all tags attached to qualify for a full refund.
Can I have my briefcase or wallet personalized?
Yes, we offer professional embossing and monogramming services on select items to add a personal touch to your leather gear.
How should I care for my leather product?
We recommend using a high-quality leather conditioner every few months and keeping the item away from prolonged exposure to direct sunlight or heavy moisture.